Refund & Return Policy — TheSnap.in
Last updated: [Insert Date]
At TheSnap.in, we want you to love what you order. If something isn't right, here's how we handle returns, refunds, and exchanges.
1. Order Cancellations
You may cancel your order within [24 hours] of placing it, as long as it hasn't already been shipped. To cancel, contact us immediately at [support email] with your order number.
2. Returns
We accept returns under the following conditions:
- Request must be made within [7 days] of delivery
- Item must be unused, unopened, and in its original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items:
- Products that have been used, written on, or removed from original packaging
- Items marked as final sale or clearance
- Gift cards (if applicable)
To start a return, email us at [support email] with your order number and reason for return. We'll respond with instructions within [1–2 business days].
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery with:
- Your order number
- A photo/video of the item and packaging
We'll arrange a replacement or full refund at no additional cost to you — no return shipping required for our error.
4. Refunds
Once your return is received and inspected, we'll notify you of the approval status.
- Approved refunds are processed to your original payment method within [5–7 business days]
- Shipping charges (if any) are non-refundable, unless the return is due to our error
- If a refund is delayed beyond 10 business days after approval, please check with your bank or card issuer, then contact us
5. Exchanges
We're happy to exchange an item for a different size, color, or product of equal value, subject to availability. Contact us to arrange an exchange.
6. Return Shipping
Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we're not responsible for items lost in transit back to us.
7. Contact Us
Questions about your return or refund? Reach out to us at:
Email: [your support email]
Website: thesnap.in